Shortening
There are two methods to measure a bracelet or watch that is too long.
- Measure Amount to Remove
Place the bracelet around the customer’s wrist, overlap the two ends, and holding the bracelet together with your thumb and index finger, determine the correct length. Then measure and record the amount of overlap. Be certain to measure from one part of the clasp, to where that part fits into the other side, not just from end to end. - Measure Desired Length
Use a cloth measuring tape or leather measuring strap supplied for fitting watches, to measure the customer’s wrist. If using a cloth measuring tape, measure to a sixteenth of an inch, and record it on the envelope. If you are using a leather measuring strap, buckle it comfortably around the customer’s wrist and record the number or letter next to the hole used for the tongue of the buckle.
It is a good idea to use both methods to be certain you are getting the correct size. Remember: Measure Twice Cut Once.
Charm Bracelets
Record the number of charms on the bracelet and the number of charms you are adding, along with a brief description of each charm. List the order they are on the bracelet and the desired placement of new charms. In addition, indicate if charms are not soldered and whether or not the customer wants them soldered. Be certain to check for pictures or other items in charms that may be easily damaged.
Estimates
Always give the customer an estimate of routine repair work when the jewelry is left, allowing the customer to decide whether or not to have the repair done before you begin doing it. If the price is to high, you can work with the customer to modify the amount of work to be done until it meets their budget.
Always write the estimate on the envelope. Do not rely on oral estimates. You want to avoid unprofessional situations where the customer comes in to pick up their jewelry and says “But when I left it, you said it would only cost . . ..”
Be accurate in your estimates. Misquoting prices can cost the shop money. Always stand by your estimated charges, although it is acceptable to lower the price when work is completed, NEVER raise the price.
For common repairs, all salespeople performing take-ins should know how to use the store’s price sheet to calculate total estimates.
On unusual repairs, make a notation for an estimate on the envelope. All salespeople need to use the same procedure. Then the bench jeweler will not overlook the notation. A good practice is to use a red pen and write out the word ESTIMATE across the top of the envelope. Prepare the estimate and notify the customer with the estimate as soon as possible.
Processing the Envelopes
While it seems like a far cry from the take-in process itself, this phase can negate all the good work done previously. It can make or break your relationship with the customer, and effect the workflow in the shop.