Chain Repair
Measuring Chain Length
When taking in a broken chain for repair, first measure and record to the nearest eighth of an inch the total length of all pieces of the chain. If its length is only 10 or 12 inches, you know and should tell the customer that a piece of chain is missing.
Next, measure (again to the nearest eighth of an inch) and record the length from the clasp of the chain to the break. If the customer brings the chain in again, this record shows if the chain has broken in the repaired spot, or if it is a new break.
Examining the Chain
Always examine the entire chain for previously soldered joints, worn places that may break, and, on interlocking link chains, places where one link is broken. Note on the envelope the location(s) of problems, point them out to the customer, and suggest repairs. If the customer does not want additional work done, write the condition on the envelope. Make certain both sides of the clasp (and jump ring) are not worn and that the clasp is working properly. Suggest repairing or replacing as necessary.
NEVER accept a chain from a customer wrapped in a tissue and place it into an envelope without unwrapping, measuring, and inspecting it thoroughly in view of the customer.
If the chain has a pendent attached, always inspect it carefully and describe it on the envelope. Recommend to the customer any repairs the pendent needs.
Beads
On all bead necklaces, count and record the material and number of beads and their diameters in millimeters. If the beads are graduated, measure the smallest and largest.
Pearls
For pearls needing restringing, list only the number of pearls, not the length of the necklace. (If you list 24” and it measures only 21” after restringing, the customer will want to know where the other 3 inches of pearls are). As you take-in the repair, explain to the customer that the silk in the strand is stretched and when you restring the pearls, the necklace will be a little shorter.
Bracelets
Always inspect the clasp and safety to ensure they are working properly. Suggest replacing or repairing the clasp if needed. On link bracelets examine the hinge of each link, suggest repairing if they are worn badly. If the bracelet is broken, identify the place by measuring in the same manner described with chains, or count the links from the clasp.